Refund policy

We get it - sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below. Please always check the product information section for the item you have ordered available on our website. 

You have 28 days from the day of delivery or the day the order arrives instore to return an item to us for a refund. The refund will be issued to your original payment method.

We aim to refund you within 14 days of receiving the returned item.

If you create a return for an item during the above timeframes but you can't return it to us for some reason within the same time period due to extenuating circumstances, please get in touch - but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

It's fine to try on an item like you would in a store, but please don't wear it too long. If an item is returned to us in an unsuitable condition (worn, damaged, etc.) or outside of the returns timeframe, we won't be able to give you a refund. In the event that the item will be sent back to you, you may be asked to cover the delivery costs.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.